Is Social Media an effective business communication tool?
The primary reason businesses use Social Media is for marketing to their existing and prospective CUSTOMERS; it WARRANTS AN online business tactic
Peter Mavridis
The sheer number of people using online communities (‘Social Media’) e.g., Facebook, LinkedIn, YouTube, Twitter has created a mass media channel that enables business to communicate and engage with both existing and target customers. Business communication is undertaken in order to achieve an outcome that results in generating demand for the product or service that the business is selling (Webb & Roberts 2016).
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